4 Tips on How to Effectively Listen to Your Employees


4 Tips on How to Effectively Listen to Your Employees

In the business sector, there is a behavior that is characteristic among leaders, they are known for having a strong personality, and sometimes they are even irreducible. All this in an attempt to maintain a posture that they believe will be the one that will ensure that their employees look at them with all respect and admiration.

But what the leaders or owners of these companies do not know is that there are ways to make all the workflow better by putting certain aspects into practice, and one of them is to listen to your employees.

Yes, knowing how to listen to what your staff has to say can make all the difference at the time of work, in the company’s performance, and guarantee a better development of the same. In This Article, you will get to know four powerful tips to help you improve your company’s environment.

  • Get to Know Your Employees
  • Listen without Interrupting
  • Do Not Overreact
  • Focus

Now let’s dive into the solution. At the end of this article, we expect you to know the importance of these tips to make a company want everybody to work there, which will elevate the company’s brand by the customers’ preferred choice.

This post is part I of a series of posts about corporate communication. Where we are sharing tips on counsel on how to be more effective in how we communicate internally, externally and how we understand all aspects of proper corporate comms. Find out more HERE.

4 Tips on How to Listen to Your Employees

GET to Know Your Employees

First of all, you need to know your collaborations. Your company can indeed be significant because it is not possible to know everyone. But it is important to know those who make direct contact with you, treating them by their own name will make ales gain admiration for you.

Workers like to be treated with affection and be seen as people who really add value to a company. This creates a better opening between them and you as the owner. They will have more freedom to give opinions or suggestions that can improve their work to deliver a final product with higher quality and more flexibility.

Listen Without interrupting

One thing that makes your employees uncomfortable or feels intimidated is that they are interrupted when talking. This is something that you definitely want to avoid because, as we mentioned above, it can jeopardize the performance of your employees.

Improve your Active Listening Skills

When one of your employees is speaking, give him your full attention, also try to establish eye contact so that he is sure that you are paying attention to what he is saying. and more than listening, keep the conversation confidential (if applicable) , use non-verbal communication, facial expressions that can keep the conversation interesting.

Do not overreact

Not always what your employees have to say will be to your liking, or you will agree. Always try to keep calm and serenity in the face of such situations. Knowing the right time and the right words will help you balance possible disagreements between both parties.

Body language is also essential in these situations. Avoid movements or facial expressions that may intimidate the person who is listening to you. This is also useful for employees so that the conversation does not reach the level of discussion or disagreement. Both must know how to control their reactions.

Focus

As we have already mentioned, as a Leader, you must pay full attention to your employees when they are speaking. More than that, if it is a meeting, make notes of what they are going to say. Analyze properly and give an answer that can come close to what they expect to hear.

In fact, when you get distracted during a meeting or direct your attention to other things like being busy on your phone, you might be showing your employees that they are not important or what they say does not concern you.

Jordan Peterson on how to Listen, really Listen to Others.

Have a spirit of leadership. When an employee speaks, show him that you are interested in what he is saying. If you disagree, don’t pretend that you are not there, and instead, you can say something like, “what if we do it like that? or even, I get your point, but it would be better in this way”.

Having Open Sessions with Your Team Help your Business

When you are an open leader, you become aware of certain concerns that your employees have and that they have always been afraid to talk about. On the other hand, the leader also gains openness to talk about issues that can be seen as sensitive to improving internal communication.

In fact, a company’s productivity depends a lot on its internal communication between employees or supervisors and more and the owner himself. Knowing how he thinks, what his vision is, helps to align everyone’s thoughts.

Why Is It Important to Listen to Employees?

Listening to employees only brings benefits to your company in terms of engagement, innovation, good initiatives, and all kinds of development that can happen. When employee’s suggestions are taken into consideration, they work more motivated and that brings all the positive things to make the job be done more efficiently, this is why it is important to listen to Employees.

It is important to know when it is time to stop and listen. Assuming that a conversation is a dialogue between two people, so both parties speak and also listen. It is also important to mention that not only in dialogue but also in listening to your employees in meetings where everyone is present.

Of course, these were just some of the many tips that can be implemented to improve the issue of knowing how to listen to a company’s employees. But we believe that the ones we have given in this article are essential for you to see positive results quickly.

Actively Listening Demonstration with Employee

Conclusion

Knowing how to listen is an art. Regardless of the position you occupy in an organization, it is important to be a person who has the ability to listen and understand your employees. It is by talking that people understand each other, so the dialogue must be reciprocal.

Another thing is that by listening, we retain more knowledge, and when we speak, we only repeat what we already know. When you listen to your collaborator, you have the opportunity to learn something new. Maybe that thing that was hammering in your head is in the suggestion that the employee is bringing to you.

There are several techniques (of expression) that a leader can use to talk to his collaborator. Note that these tips are all for the good of the company at zero cost. It is just a matter of changing habits and behavior.

Additional References

How to Listen to Your Employees: 22 Important Tips – WiseStep

How to Really Listen to Your Employees (hbr.org)

Emidio Amadebai

For the past 2 years, I have been working as the head of Customer Experience, Sales, Marketing, and Customer Finance at an international pay as you go solar home system company working in rural areas in Africa. After my previous 7 years working in B2B, IT&Telecoms industry, as a Service Delivery and Project Manager, having worked with Vodacom, Huawei, and other multinational companies. My job is to make sure we improve the lives of thousands of families, with access to electricity, utilities (radio, TV, lights), doing our very best so that they get the best-in-class customer experience, and succeed in acquiring the products for themselves.

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